General Questions

What is rbtstore.com?

RBtStore.com is your one-stop online shop for a wide range of high-quality products, from electronics to fashion. Our mission is to provide a seamless shopping experience with top-notch customer service.

How do I create an account on rbtstore.com?

To create an account, click on the "Sign Up" button at the top right of our homepage. You’ll be prompted to enter your email address, create a password, and complete your profile. Once done, you can start shopping and track your orders easily.

Orders and Payments

How can I place an order?

Simply browse our product catalog, select the items you wish to purchase, and add them to your cart. When you’re ready to checkout, click on the cart icon and follow the checkout process to complete your order.

What payment methods do you accept?

We accept a variety of payment methods including major credit cards (Visa, MasterCard), UPI, Paytm, Google Pay and PhonePe.

Can I modify or cancel my order after it has been placed?

Orders can only be modified or canceled after placement. Please contact our customer service team as soon as possible if you need assistance with your order.

Shipping and Delivery

What are your shipping options?

If your order has not arrived by the expected delivery date, please check the tracking information first. If there are any issues or delays, contact our customer support team for assistance

How can I track my order?

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment on our website or the carrier’s website.

What should I do if my order hasn’t arrived yet?

Orders can only be modified or canceled after placement. Please contact our customer service team as soon as possible if you need assistance with your order.

Returns and Exchanges

What is your return policy?

We accept returns within 5 days of purchase. Items must be in their original condition and packaging. Please visit our Returns page for detailed instructions on how to return an item.

How do I initiate a return or exchange?

To initiate a return or exchange, please contact our customer service team with your order number and the reason for the return. We will provide you with instructions on how to proceed.

Customer Support

How can I contact customer support?

You can reach our customer support team via email at support@rbtstore.com or through our Contact Us page. We’re here to help and will respond to your inquiries as quickly as possible.

What are your customer service hours?

Our customer service team is available Monday to Saturday, 9 AM to 6 PM (IST). We strive to respond to all inquiries within 24 hours.