Return & Refund Policy

1. Returns

1.1 Eligibility: We want you to be completely satisfied with your purchase. You may return items within 5 days of receiving them.

1.2 Condition: To be eligible for a return, items must be unused, in the same condition you received them, and in the original packaging.

1.3 Non-Returnable Items: Certain items are non-returnable.

2. Refunds

2.1 Processing: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Refund Method: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [X] days.

2.3 Late or Missing Refunds: If you haven’t received a refund yet, please check your bank account first. Then, contact your credit card company or bank, as it may take some time before your refund is officially posted.

3. Exchanges

3.1 Defective or Damaged Items: We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [customer support email] with details and photos of the defective or damaged item.

4. Shipping Costs

4.1 Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

4.2 Incorrect or Defective Items: If the return is a result of our error (e.g., you received an incorrect or defective item), we will cover the return shipping costs.

5. How to Return

5.1 Authorization: To initiate a return, please contact us at support@rbtstorre.comfor further instructions.

5.2 Packaging: Please ensure that the item is well-packaged for return shipping to prevent damage during transit.

6. Contact Us

If you have any questions about our Return & Refund Policy, please contact us support@rbtstorre.com